Summerville Family Health Team: Quality Improvement Plan

At Summerville, we are on a continuous journey of quality improvement. The Excellent Care for All Act, an Ontario Government legislation, fosters a culture of continuous quality improvement through:

• Delivering high quality health care;
• Creating a positive patient experience;
• Ensuring that it is responsive and accountable to the public;
• Holding its executive team accountable for its achievement; and
• Being transparent.

According to Summerville’s Strategic Plan (2019-2022), having high quality primary care services is considered in both the Mission and Values.  One of Summerville FHT’s strategic priorities is “Demonstrating Excellence in Learning and Innovation” which includes a focus on Quality Improvement.

Our 2022/23 Quality Improvement Plan (QIP) addresses each of the high priority areas as defined by Ontario Health with the below initiatives for SFHT:

1. Timely and efficient transitions
   • Increase the percentage of screen eligible patients aged 52 to 69 years who screened for breast cancer (mammogram).
   • Increase the percentage of screen eligible patients aged 52 to 74 years who screened for colorectal cancer.
   • Increase the percentage of screen eligible patients aged 23 to 69 years who screened for cervical cancer (Pap smear).
   • Enhance percentage of those hospital discharges (any condition) where timely (within 48 hours) notification was received, for which follow-up was done within 7 days of discharge.
   • Improve percentage of patients and clients able to see a doctor or nurse practitioner on the same day or next day, when needed.
2. Providing service excellence
   • Enhance the percentage of patients who stated that when they see the doctor or nurse practitioner, they or someone else in the office (always/often) involve them as much as they want to be in decisions about their care and treatment.
3. Safe and effective care for our patients and clients
   • Increase the percentage of non-palliative patients newly dispensed an opioid prescribed by any provider in the health care system.
   • Enhance percentage of patients discharged from hospital who had a Medication Reconciliation in their files.

Our Quality Improvement Plan (QIP) Narrative is a brief overview of our plan and the focus areas. Download here: