Summerville Family Health Team: Quality Improvement Plan

At Summerville, we are on a continuous journey of quality improvement. The Excellent Care for All Act, an Ontario Government legislation, fosters a culture of continuous quality improvement through:

• Delivering high quality health care;
• Creating a positive patient experience;
• Ensuring that it is responsive and accountable to the public;
• Holding its executive team accountable for its achievement; and
• Being transparent.

According to Summerville’s 2023-2025 Strategic Plan, having high quality primary care services is considered in both the Mission and Values.  One of Summerville FHT’s strategic priorities is “Demonstrating Excellence in Learning and Innovation” which includes a focus on Quality Improvement.

Our 2022/23 Quality Improvement Plan (QIP) addresses each of the high priority areas as defined by Ontario Health with the below initiatives for SFHT:

1. Timely and efficient transitions
   • Increase the percentage of screen eligible patients aged 52 to 69 years who screened for breast cancer (mammogram).
   • Increase the percentage of screen eligible patients aged 52 to 74 years who screened for colorectal cancer.
   • Increase the percentage of screen eligible patients aged 23 to 69 years who screened for cervical cancer (Pap smear).
   • Enhance percentage of those hospital discharges (any condition) where timely (within 48 hours) notification was received, for which follow-up was done within 7 days of discharge.
   • Improve percentage of patients and clients able to see a doctor or nurse practitioner on the same day or next day, when needed.
2. Providing service excellence
   • Enhance the percentage of patients who stated that when they see the doctor or nurse practitioner, they or someone else in the office (always/often) involve them as much as they want to be in decisions about their care and treatment.
3. Safe and effective care for our patients and clients
   • Increase the percentage of non-palliative patients newly dispensed an opioid prescribed by any provider in the health care system.
   • Enhance percentage of patients discharged from hospital who had a Medication Reconciliation in their files.

Our Quality Improvement Plan (QIP) Narrative is a brief overview of our plan and the focus areas. Download here: